Frequently Asked Questions

Q: Can I pay with a credit card?
A: Yes.  We accept Visa, MasterCard, Discover, and American Express cards in our secure checkout.

Q: Do you accept PayPal?
A: Yes we do.  It is one of our many forms of payment that we accept for your convenience.

Q: Do I need a PayPal account to pay with a credit card?
A: No.  You do not need to have a PayPal account to pay with your credit card and you do not need to sign up for a PayPal account.  If paying by credit or debit card, you will remain on the Koozee Kingdom website to do so; in our fast, easy and secure checkout.

Q: How long does it take to process my payment?
A: Credit and debit card payments are processed on the spot, taking just a moment to process. PayPal balance payments also are processed instantly.  If you pay from your bank account through PayPal, otherwise known as an "eCheck", processing takes approximately four business days.

Q: How soon after you receive payment do you ship orders?
A: Most orders are shipped on the same day or the postal day following receipt of your payment.

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all of your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  Final shipping costs will be displayed on the invoice you see before confirming your order.

Q: In my shopping cart beside the shipping cost, I see the option for "Promotional Shipping Service : $0.00."  What is that about?
A: Orders totaling over $80 before shipping automatically receive FREE upgraded USPS Priority Mail shipping.  Just make sure you have selected the "Promotional Shipping Service" during checkout.  If you would like USPS Express Mail shipping, you will need to change to that setting in the drop-down shipping box.

Q: I registerd for a Koozee Kingdom account and I am getting an error about my address when trying to check out but it is correct.  What's wrong?
A: If you registered for a Koozee Kingdom account, make sure that the "state" field in your address is filled in using the state's two letter abbreviation (Example: OH for Ohio).

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